We have worked on a range of projects for Estée Lauder corporate and some of its biggest brands: Estée Lauder, Clinique and MAC.

The briefs varied from getting insights into the lifestyles, skincare and beauty rituals of ethnic minority women to analysing their shopping behaviours; from assessing ethnic minority consumers’ perceptions of beauty brands to testing packaging and communications; from identifying ‘influencers’ to highlighting opportunities to develop new products.

Our research solutions included in-store ethnography, online research communities, focus groups and interviews with shoppers, customers and sales representatives.