Co-creating brands, products and services with minority groups
There is a clear case for involving people from minority groups in the planning and development of new products and services. Because of their direct experiences of using services, as well as their specific needs and preferences, people from diverse groups have a unique insight into what works, what doesn’t, what is missing and what is needed.
Versiti has a sophisticated understanding of product and service co-creation. Our technology and approach have been used by thousands of organisations. We bring people from diverse groups together, over a period of time, to systematically explore their experiences, elicit their needs and engage them in collaboration to design the products and services that meet their needs in the most cost-effective way.
Our team has worked on briefs as diverse as co-designing accessible train fleets, involving LGBT, ethnic minority and older people living with cancer in co-creating inclusive cancer services and communications, and working with mothers and children to co-design fundraising activities for a global charity.
Prostate Cancer Research wanted to deepen their understanding of patient experiences at every stage of the patient journey, and to test a new online service (called Infopool), designed to empower people living with prostate cancer to make better-informed treatment decisions and improve their quality of life.
Black boys and young black men are under-achieving in education and in the labour market. They are also over-represented in the Criminal Justice System. To tackle these issues, four government departments and a group of 25 third sector experts came together to create the REACH programme.
Macmillan Cancer Support knew that people living with cancer who are from minority groups (either from Black, Asian or minority ethnic (BAME) backgrounds, lesbian, gay, bisexual or transgender (LGBT), or aged 65 and over) tend to have poorer experiences and outcomes in cancer services. However, they lacked evidence and insight to identify specific needs and shape future support.
Let's make this happen.