Should you design a service because someone is different? Yes and no.
Your service design strategy should be fully inclusive for all potential users and should not exclude a person because of a religious belief, disability or their age.
Of course, some services may need to be designed specifically to match the needs of someone with a disability or because of age-related illness.
But in general, user experiences should be designed with equality, diversity and inclusion in mind (EDI). This requires empathy, understanding and collaboration with diverse communities, something that Versiti has a great deal of experience in.
Talk to us about providing deep insight and valuable knowledge, learnings and interactions that support a user-centred approach to design challenges.